Match Up (a year-round business matching programme) brings you the Business Matching & Appointment Making Services (the Services), an all-in-one matchmaking system on AMS Live to match, make appointments and chat with industry players all over the globe via instant messenger.

Please activate the Services to connect now!

Features at a glance
System matching
The system will recommend exhibitors based on your matching requirements. It will also recommend you to matched exhibitors for more business opportunities.

Schedule meetings
Schedule one-to-one online meetings with exhibitors according to your time preferences. Meanwhile, you will receive meeting invitations from exhibitors.

Instant messaging
Exchange messages for a quick chat with exhibitors.

Schedule management
Conveniently manage meeting invitations on the all-in-one platform with notifications and reminders. 

Around the clock for you to find exhibitors’ company profiles
The multi-device platform allows you to find exhibitors and products at any time of the day.

Service team
Our experienced service team will assist you throughout the whole process.


User manual for visitors
1. Activate the Services
Visitors who complete the Visitor registration can enjoy the Services after activation. You can activate the Services right after Visitor registration or:

Computer/mobile:
Homepage/menu at the top left corner → Business Matching Activate matching services

a. Click Tap to activate on the Activate matching services page.

b. Read the terms and conditions of the Services. Agree and click Next.

c. Provide your matching requirements for more precise matching results. Click Submit.

d. After activating the Services, you can go back to the Activate matching services page to activate other services.

e. You can update your matching requirements by clicking Edit on the Activate matching services page. Click Save to keep your changes.

f. Please go to My availability to set your timeslots taking appointments and Recommended exhibitors to view the system-matched exhibitors.
2. Set up your meeting availability
Computer/mobile:
Homepage/menu at the top left corner → Business MatchingMy availability

Exhibitors will send meeting invitations according to your availability.

All timeslots are set as available by default. Please uncheck any timeslots that you are unavailable for and click Save.

The times displayed in the system are GMT/UTC +08:00.

a. On the My availability page, all timeslots are set as available by default. Set your preferences and click Save.

b. You can then view the recommended exhibitors.
3. View the recommended exhibitors
Computer/mobile:
Homepage/menu at the top left corner → Business MatchingRecommended exhibitors

The system will provide a list of matched exhibitors according to your product interests and other matching requirements.

You can click AccountBusiness matching requirements to edit your matching requirements.

a. On Recommended exhibitors, you can:
i. Click the filter icon to refine the exhibitor list by their product categories and other matching options.
ii. Select the your required product categories.
iii. Click the star icon to bookmark exhibitors.
iv. Click an exhibitor’s company name for more details, meeting invitations and exchanging messages.

b. You can find the exhibitors taking appointments by clicking filter icon → Appointment statusAccept appointments. Select Invitation sent to find the exhibitors who have meeting appointments with you.

c. You can then send online meeting invitations and exchange messages with exhibitors.
4. View all exhibitors taking appointments
Computer/mobile:
Homepage/menu at the top left corner → Business MatchingExhibitors taking appointments

On Exhibitors taking appointments, you can view all the exhibitors who are available for meeting invitations. You can filter the exhibitors by their product categories, countries/regions and other matching requirements.

Click the exhibitor’s company name for more details. Use Make Appointment to send online meeting invitations and exchange messages with exhibitors.
5. Send online meeting invitations and chat with exhibitors
Computer/mobile:
Homepage/menu at the top left corner → Business MatchingRecommended exhibitors / Exhibitors taking appointments → Click the exhibitor’s company name to go to their profile page → Click Make Appointment

After clicking Make Appointment on the exhibitor's profile page:
View more details about the exhibitors, including product categories, business natures and job titles.
Choose meeting type (online)
Select a timeslot
Exchange messages with exhibitors

For a confirmed online meeting, both parties will receive an email with the link and password to the virtual meeting room. Click the link at the scheduled time to start the meeting.

a. Click Make Appointment on the exhibitor’s profile page.

b. Choose meeting type: Online

c. Select a timeslot (meeting period: December 20 – 23, 2022) and leave a message. Click Send.

d. Go to My appointments to check responses and appointment details.
6. Manage your meeting appointments
Computer/mobile:
Homepage/Menu at the top left corner → Business MatchingMy appointments

Use Appointment sent and Appointment received to:
View all your appointments.
Check exhibitor information, including business natures, job titles and names. (Names displayed by consent only)
Access appointment details including status, meeting type, schedule, venue and messages.
Exchange messages with exhibitors.

a. My appointments:
• Appointment sent to an exhibitor
• Appointment received from an exhibitor

b. View the status of appointments:

Status   Appointment sent    Appointment received

Confirmed   The appointment has been confirmed by the exhibitor. You will receive an email with the link and password to the virtual meeting room. Click the link at the scheduled time to start the meeting.

  You have confirmed the appointment.You will receive an email with the link and password to the virtual meeting room. Click the link at the scheduled time to start the meeting.

Waiting for response   Your invitation has been sent to the exhibitor. Awaiting for the exhibitor to respond.

  You have received an invitation from an exhibitor. Awaiting your response. Click the appointment for details and send your response.

Invitation to be sent   Your invitation has not been sent. Please go to the appointment to select a timeslot and click Send.

  (No applicable)

Unavailable at the timeslot   Your invitation has been sent to the exhibitor. Exhibitor replied with unavailable. Reschedule by clicking into the appointment to change the meeting details.

  You have received an invitation but replied with unavailable. You will receive a system notice if the exhibitor changes the timeslot.
Cancelled   Invitation has been cancelled.

  Invitation has been cancelled.

c. After receiving meeting invitations, please select Response to Confirm or state that you are Not available at this timeslot. You can leave a message for the exhibitor on any appointment received or sent. Click Send to confirm any changes.
7. Bookmark exhibitors and view bookmarks
You can click the star icon to bookmark exhibitors on any exhibitor lists.

To view your bookmarked exhibitors:

Computer:
Click Bookmark at the top right corner → My exhibitors

Mobile:
Tap Bookmark in the menu at the bottom of the screen → My exhibitors
8. Bind your WeChat account
Binding the system to your WeChat account will optimise your business matching experience with fair updates, information and appointment reminders.

Computer:
Click the login name at the top right corner → AccountMy basic informationBind WeChat under WeChat → Scan the QR code on your WeChat

Mobile:
(Support on computers only)
Customer service

Our customer service officer, Ms Kelly Zhu, is available for any enquiry regarding the Services. Service hours are from 9:00 – 12:00 and 13:00 – 18:00 on Monday to Friday (GMT/UTC +08:00).

Email: vsc-bm@china.messefrankfurt.com
WeChat: mf-visitor
Telephone: +86 400 613 8585 ext. 0