Match Up (a year-round business matching programme) brings you the Business Matching & Appointment Making Services (the Services), an all-in-one matchmaking system on AMS Live to match, make appointments and chat with industry players all over the globe via instant messenger.

Please activate the Services to connect now!

Features at a glance
System matching
The system will recommend visitors based on your matching information. It will also recommend your company to matched visitors for more business opportunities.

Schedule meetings
Schedule one-to-one online meetings with overseas and domestic visitors.

Instant messaging
Exchange messages for a quick chat with visitors.

Schedule management
Conveniently manage meeting invitations on the all-in-one platform with notifications and reminders. 

Around the clock access to your company profile
The multi-device platform allows potential buyers to find your company profile and products at any time of the day.

Service team
Our experienced service team will assist you throughout the whole process.


User manual for exhibitors
1. Log into the system
The designated contact person from your company will receive an email with the login information sent from vsc@messefrankfurttransact.com. You / the designated contact person can also contact our sales representative or our customer service officer – Kelly to get the login information.

You can enter the system without logging in after binding with your WeChat account.

Log into the system and activate the Services now.
2. Activate the Services
After logging into the system, you can activate the Services:

Computer/mobile:
Homepage/menu at the top left corner → Business MatchingActivate matching services

a. Click Tap to activate on the Activate matching services page.

b. Read the terms and conditions of the Services. Agree and click Next.

c. Provide your matching information for more precise matching results. Click Submit.

d. After activating the Services, you can go back to the Activate matching services page to activate other services.

e. You can update your matching information by clicking Edit on the Activate matching services page. Click Save to keep your changes.

f. Please go to My availability to set your timeslots taking appointments and Recommended visitors to view the system-matched visitors.
3. Set up your meeting availability
Computer/mobile:
Homepage/menu at the top left corner → Business MatchingMy availability

Visitors will send meeting invitations according to your availability.

All timeslots are set as available by default. Please uncheck any timeslots that you are unavailable for and click Save.

The times displayed in the system are GMT/UTC +08:00.

a. On the My availability page, all timeslots are set as available by default. Set your preferences and click Save.

b. You can then view the recommended visitors.
4. View recommended visitors
Computer/mobile:
Homepage/menu at the top left corner → Business MatchingRecommended visitors

The system will provide a list of matched visitors according to your product categories and other matching requirements.

You can click AccountBusiness matching requirements to edit your matching information.

a.  On Recommended visitors, you can:
i. Click the filter icon to refine the visitor list by their product interests and other matching options.
ii. View product categories that you and visitors match.
iii. Click the star icon to bookmark visitors.
iv. Click a visitor’s company name for more details, online meeting invitations and instant messaging.
5. Send online meeting invitations and chat with visitors
Computer/mobile:
Homepage/menu at the top left corner → Business MatchingRecommended visitors → Click the visitor’s company name to go to their profile page → Click Make Appointment

After clicking Make Appointment on the visitor's profile page:
View more details about the visitors, including product interests, business natures and job titles.
Choose meeting type (online)
Select a timeslot
Exchange messages with visitors

For a confirmed online meeting, both parties will receive an email with the link and password to the virtual meeting room. Click the link at the scheduled time to start the meeting.

a. Click Make Appointment on the visitor’s profile page.

b. Choose meeting type.

c. Select a timeslot (meeting period: December 20 – 23, 2022) and leave a message. Click Send.

d. Go to My appointments to check responses and appointment details.
6. Manage your meeting appointments
Computer/mobile:
Homepage/Menu at the top left corner → Business MatchingMy appointments

Use Appointment received and Appointment sent to:
View all your appointments.
Check visitor information, including business natures, job titles and names. (Name displayed by consent only)
Access appointment details including status, meeting type, schedule, venue and messages.
Exchange messages with visitors.

a. My appointments:
Appointment received from a visitor
Appointment sent to a visitor

b. View the status of appointments:

Status   Appointment received   Appointment sent

Confirmed   You have confirmed the appointment.You will receive an email with the link and password to the virtual meeting room. Click the link at the scheduled time to start the meeting.

  The appointment has been confirmed by the visitor. You will receive an email with the link and password to the virtual meeting room. Click the link at the scheduled time to start the meeting.

Waiting for response   You have received an invitation from a visitor. Awaiting your response. Click the appointment for details and send your response.

  Your invitation has been sent to the visitor. Awaiting for the visitor to respond.

Invitation to be sent   (No applicable)

  Your invitation has not been sent. Please go to the appointment to select a timeslot and click Send.

Unavailable at the timeslot   You have received an invitation but replied with unavailable. You will receive a system notice if the visitor changes the timeslot.

  Your invitation has been sent to the visitor. They replied with unavailable. Reschedule by clicking into the appointment to change the meeting details.
Cancelled   Invitation has been cancelled.

  Invitation has been cancelled.

c. After receiving meeting invitations, please select Response to Confirm or state that you are Not available at this timeslot. You can leave a message for the visitor on any appointment received or sent. Click Send to confirm any changes. 
7. Bookmark visitors and view bookmarks
You can click the star icon to bookmark visitors on the Recommended visitors list.

To view your bookmarked visitors:

Computer:
Click Bookmark at the top right corner → My visitors

Mobile:
Tap Bookmark in the menu at the bottom of the screen → My visitors
8. Bind your WeChat account
Binding the system to your WeChat account will optimise your business matching experience with fair updates, information and appointment reminders.

Computer:
Click the login name at the top right corner → AccountMy basic informationBind WeChat under WeChat → Scan the QR code on your WeChat

Mobile:
(Support on computers only)
Customer service

Our customer service officer, Ms Kelly Zhu, is available for any enquiry regarding the Services. Service hours are from 9:00 – 12:00 and 13:00 – 18:00 on Monday to Friday (GMT/UTC +08:00).

Email: vsc-bm@china.messefrankfurt.com 
WeChat: mf-visitor
Telephone: +86 400 613 8585 ext. 0